Frequently Asked Questions
Everything you need to know about your favorite whimsical styles.
How can I track my Betsey Johnson order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship our bold designs to fashion lovers worldwide! Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. Since our styles range from form-fitting dresses to oversized accessories, we recommend checking your measurements against our charts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.
How should I care for my embellished Betsey Johnson items?
To keep your sparkles bright, we recommend following the specific care instructions on the garment tag. Generally, items with heavy sequins or delicate lace should be hand-washed or dry-cleaned.